# Help center
# 1.account problem
# 1.1.Registration and login issues
How long does the verification code expire?
Email verification code: The limited time is 10 minutes.
What should I do if I forget my password?
Click Reset Password, enter the email address you bound when you registered, and retrieve your password.
# 1.2.Real-name authentication problem
What are the benefits of real-name authentication?
Real-name authentication is a necessary condition for using the platform to manage devices. Enjoy the following benefits:
(1) Asset attribution entity: After passing the real-name authentication, the equipment assets under your name belong to the real-name authentication subject;
(2) Priority access to professional customer service: a professional team will give priority to answering your questions and providing targeted and efficient services;
(3) Account level upgrade: After real-name authentication, it will be upgraded to the premium version to enjoy more functions and services.
What do I need to prepare for real-name authentication?
(1) Personal real-name authentication requires your personal ID. (2) Enterprise real-name authentication requires the business qualification documents of the enterprise.
To enter the device management and register as an organization, do I have to first real-name authentication?
Yes, after real-name authentication, you can register as an organization or join an organization to manage assets in your name.
# 6.Technical Support
Contact email：tianyumarketing@whty.com.cn
contact number：86-27-87920436